LiquidWeb
- All signups are protected by money-back guarantee
Try for Free

LiquidWeb Review

Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

LiquidWeb is one of those big-name premium web hosting service providers that many people can only wish they could afford. Due to their focus on enterprise-scale solutions, they have left out standard shared hosting and the closest most people come is to their Managed WordPress hosting plans. That being said, looking upwards on their plan scale, the sky is the limit.


Suitable for: eCommerce, Enterprise, Managed WordPress, Developers-friendly, or Adult Website Hosting

Website: https://www.liquidweb.com/

HostScore
73.7%
Promo Coupon*


What We Think About LiquidWeb Hosting

LiquidWeb Pros

  • Powerful enterprise hosting solutions with great scalability
  • 100% network uptime, backed by detailed Service Level Agreement (SLA)
  • Excellent customer support – 59-Second support response guarantee
  • Self-operated data centres – Higher degree of security and data integrity compared to providers renting space from third-parties
  • PCI-Compliant and HIPAA-Compliant hosting servers available

LiquidWeb Cons

  • No standard shared hosting plans
  • No Asia-based data center

Jump: See how many readers recommend LiquidWeb

LiquidWeb – Our Experiences & Findings

Performance What server speed features does LiquidWeb offer?

LiquidWeb is renowned for its impressive uptime and speed performance. Their platform employs cutting edge technologies such as built-in caching mechanism, HTTP-2, NVMe SSD storage, Nginx / Litespeed server, and various server upgrades to further enhance your website’s speed.

Security Are websites hosted at LiquidWeb safe?

LiquidWeb is suitable for those with basic security needs, but may not be the best fit for websites requiring robust, high-level security solutions. While they include essential tools like advanced web application firewall (WAF), free SSL, daily backup, and other basic server features, we think there is still room for improvement in this security.

Supports Is LiquidWeb customer support good?

Help is avaliable via phone, live chat, and email at LiquidWeb. The company’s customer support teamn operates 24/7/365, with an impressive 59-second initial response time for phone and live chat inquiries.

Value for Money Does LiquidWeb offer good value for its pricing?

LiquidWeb is expensive, but its higher pricing aligns with the specialized, high-quality hosting services it provides. Their premium pricing is justified by its high-performance, secure, and scalable hosting. The inclusion of compliance-oriented services (ie. HIPAA compliant, PCI compliant solution) makes LiquidWeb a strategic choice for sectors with stringent regulatory requirements.

Overall Users Satisfaction What other users think of LiquidWeb?

Based on our market research, user satisfaction with LiquidWeb is overwhelmingly positive.

Customers especially appreciate their responsive and effective customer support, frequently mentioning staff members who provided outstanding assistance. The company’s ability to address technical issues promptly and efficiently is a recurring theme in customer feedback.

Despite its higher cost, LiquidWeb distinguishes itself as an outstanding option for users seeking a high-quality hosting solution.

For additional insights, please refer to the user reviews section below.

Newbies Friendliness Is LiquidWeb suitable for beginners?

No. Being focused on upscale hosting solution, we do not recommend LiquidWeb for newbies.

Small Business Friendliness Is LiquidWeb suitable for small businesses?

LiquidWeb can be a suitable choice for small businesses seeking quality hosting solutions. While their services might be at a higher price point, the comprehensive support and fully-managed hosting environment offer significant value. Additionally, the range of scalable solutions and high-quality service make it a reliable option for small businesses looking for growth and stability in their online presence.

Web Developers Friendliness Is LiquidWeb suitable for developers?

Yes, LiquidWeb is made for web developers seeking robust hosting solutions. Their fully-managed VPS hosting plans, although not the cheapest, provide the peace of mind of round-the-clock support with guaranteed quick response times. The emphasis on exceptional support and value-added services, such as dedicated developer tools and cloud object storage, makes it ideal for demanding projects. Additionally, owning and maintaining their own data centers ensures high-quality service and the ability to host complex web applications. LiquidWeb’s focus on upscale, scalable solutions aligns well with the needs of large web agencies, developers, and corporate clients who require top-tier hosting services.

Onboarding New customer onboarding process is smooth and easy at LiquidWeb. As soon as payment is completed, you will recieve a welcome emails with all the necessary details to get started on their platform.

Learn more, visit LiquidWeb online.

LiquidWeb Plans & Pricing

LiquidWeb offers various hosting solutions, including VPS, Dedicated, Cloud, and Reseller hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, Adult Websites, Email, and Minecraft hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of LiquidWeb services with several other providers that we actively monitor.

Review LiquidWeb Signup Price

Web HostSharedVPSDedicatedCloudWordPressWindows
LiquidWeb$ - /mo$45.00 - 105.00/mo$199.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
Hostgator$3.75 - 6.25/mo$34.99 - 93.99/mo$89.98 - 139.99/mo$4.50 - 13.95/mo$4.50 - 13.95/mo$4.76 - 14.36/mo
Vice Temple$3.75 - 44.00/mo$28.00 - 418.00/mo$165.00 - 2420.00/mo$ - /mo$ - /mo$ - /mo
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo
SiteGround$3.99 - 10.69/mo$ - /mo$ - /mo$100.00 - 400.00/mo$3.99 - 10.69/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo

Review LiquidWeb Renewal Price

Web HostSharedVPSDedicatedCloudWordPressWindows
LiquidWeb$ - /mo$45.00 - 105.00/mo$299.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
Hostgator$9.99 - 19.99/mo$79.95 - 149.95/mo$179.99 - 279.00/mo$8.95 - 17.95/mo$8.95 - 17.95/mo$12.99 - 21.99/mo
Vice Temple$3.75 - 44.00/mo$28.00 - 418.00/mo$165.00 - 2420.00/mo$ - /mo$ - /mo$ - /mo
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo
SiteGround$17.99 - 44.99/mo$ - /mo$ - /mo$100.00 - 400.00/mo$17.99 - 44.99/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo

Bottomline: Is LiquidWeb Right for You?

LiquidWeb is best suited for businesses requiring robust hosting solutions, including eCommerce and large enterprises, as well as web developers needing specialized services. While the web host lacks standard shared hosting and an Asia-based data center, its strengths in powerful, scalable enterprise solutions, 100% network uptime, and exceptional customer support make it a premium choice.

To recap, here's what we like and dislike:

LiquidWeb Pros

  • Powerful enterprise hosting solutions with great scalability
  • 100% network uptime, backed by detailed Service Level Agreement (SLA)
  • Excellent customer support - 59-Second support response guarantee
  • Self-operated data centres - Higher degree of security and data integrity compared to providers renting space from third-parties
  • PCI-Compliant and HIPAA-Compliant hosting servers available

LiquidWeb Cons

  • No standard shared hosting plans
  • No Asia-based data center

Alternatives

Cloudways

HostScore: 82.8
%
Services: Cloud, and Reseller

GreenGeeks

HostScore: 71.6
%
Services: Shared, VPS, Dedicated, and Reseller

BlueHost

HostScore: 53.3
%
Services: Shared, VPS, and Dedicated

User Reviews: What Others Think About LiquidWeb



User Reviews Summary

Recommended: 32
Not Recommended: 6

39 thoughts on “LiquidWeb Review”

  1. I kept asking Liquid Web about a problem I knew existed, with my SSL certificate, and persisted, knowing it could be fixed. Although it took a number of stabs at the problem, the issue was fixed to my satisfaction, due to the diligence of the Liquid Web technical staff.

    Yes, Recommended
  2. This is my second review for Liquid Web.
    Recently a new developer that is working for me, noticed that the processors are too old, (year of production ~ 2012), so now I hosted to a new hosting.

    When I mentioned the oldness of the processors to one of the support members of LiquidWeb. He told me in January 4, 2020 that the processors that I am using have reached the end of service in June 30, 2022.

    I hosted 2 websites on LiquidWeb for little over 5 years. In this time frame I opened countless tickets, complaining about the speed of the website. And in none of these tickets the technicians told me that I have the option that I can change the processors if I wanted. I only learned about it, because I asked about it.

    Now I am paying one third of what I was paying before and have my websites faster.

    So one wonders why they are so expensive? Because of the customer 7/24 support? That was not so great too. The account manager concept was a joke (constantly changing/non responsive, etc.) and their guys made a lot of stupid mistakes in the 5 years. Yo can read my other review on it, on trustpilot (I am not allowed to link it, but it was on Jan 28, 2023).

    So long story short, this is a rip off that should be avoided.

    No, Not Recommended
  3. LiquidWeb support leaves even urgent tickets left unattended for days. Even if requested they allowed most of my domains/websites SSL expire. Liquidweb support tickets usually look like this:

    “My name is “some exotic outsourced name”, and I’ll be assisting you today. Please allow me some time to look into your request and I will update you when I have more information.

    Please let me know if you have any further questions or concerns in the meantime.”

    Several hours later:

    “Thanks for your patience. Unfortunately, I have reached the end of my shift. So, I will hand off the ticket for further investigation and one of our admins in the shift will soon look into the issue and update you further. In the meantime, please let us know if you have any further issues, questions, or concerns. We’re delighted to assist!”

    About an hour later:

    “My name is “some name” and I have picked up this ticket to assist you. Please allow me a few moments to look into this for you.”

    Then repeat the end of shift again and again!

    Finally days later someone attends the ticket, but they do something and fail to do it right!

    They allowed all my SSL certificates to expire! And on the chat they ask me am I sure all the SSL expired after I clearly stated and asked them to take a look to see that they all epxired. It’s like a mocking game. This is what LiquidWeb has become.

    No, Not Recommended
  4. I’ve worked with hosting and vps companies for 20+ years. Never have I had service like what I’ve had from Alex. We’ve inherited a site on a vps and are working through some tech debt and support has been amazing at helping us fix problems. Instead of “you should change your config here”, or worse “you should check your config”, support has identified and fixed multiple issues for us. And fast. Some were legit infrastructure issues but some would have been punted back to us with limited help with other companies. I’m impressed.

    Yes, Recommended
  5. It’s difficult to express how AMAZING Liquid Web has been to my company.

    We have had a website for 25 years, and I have NEVER encountered a company with your incredible support and dedicated service.

    On Christmas Day, on a whim, with a complex issue dealing with wordpress, I called Liquid Web Support. Within 5 minutes, a support specialist ‘Joese’ solved the problem!

    What kind of company can possibly do this?

    I will tell you…. it’s Liquid Web! How do you do it? This is not the first time your company has provided amazing 24 hour support for my business.

    Yes, Recommended
  6. Liquid Web is our main host for hosting all our websites. We have a 10 Publications on WP network site and quite a few web applications. We also use this same server to add up client websites. Liquid Web server is used across the whole org. We have taken the Cloud VPS 32 GB server. Works good so far. The support from Liquid Web is awesome.

    Liquid Web is suitable for serious users who have high end web applications or critical business oriented websites. cPanel and WHM comes out of the box with almost every server you buy. And if you don’t have time to manage your own server, Liquid Web will suit you well. Their support is awesome. They help beyond the scope of the support. I had to migrate almost 25 big sites to another Liquid Web server, the support guys made it so easy for me.

  7. We use Liquid-Web for managed hosting for our WordPress websites. It’s being used by our marketing and technology departments. Managed to host with Liquid Web ensures our website is up to date, secure, and fast 24/7.

    Yes, Recommended
  8. My request for help was met inside a minute by the wonderful Fred. I am constantly astounded at the speed with which LiquidWeb’s helpful humans respond, and then work speedily to resolve my issues. Fred’s help, and his constant speed of reply greatly helped to reduce my levels of stress. Fantastic service.

    Yes, Recommended
  9. I have been using Liquid Web for over ten years. The reason why is because I advertise no downtime to my clients. I am able to do this because of the Liquid Web team of support engineers. When I have issues, I can get live help within a few minutes. They never fail to get my server(s) back up and running. The support service alone is outstanding. I am a senior level Cisco network engineer/architect and I know what it means to provide excellent service to your customers.

    Yes, Recommended
  10. We use Liquid-Web for our website hosting across our entire organization. We have used other web hosts before, but Liquid-Web has been great and there hasn’t been any downtime or speed issues with our websites. Liquid-Web makes it easy to change DNS settings, set up cron jobs, change server settings, and it is even compatible with Let’s Encrypt, so adding SSL certificates is incredibly easy. In short – recommended!

    Yes, Recommended
  11. I’m trying to change my domains, after messing up badly where my sites went down, now they won’t even responded to my last 4 emails, or in the last three days with nothing done. What incredibly poor service.

    No, Not Recommended
  12. We use Liquidweb to host our website and our clients’ websites, as we are a web design+ web hosting company from Argentina. We have dedicated servers with them and resell our services with web hosting included. We offer web design “from zero”, sites with prebuild scripts like Wordpress, Moodle, etc. We also have our own build email marketing system that our clients use to send email marketing campaigns using their own websites and emails are sent with little chance of being tagged as spam.

    Yes, Recommended
  13. My sincere thanks to the team as a whole and to Mr. Matt Kaiser
    Especially given his dedication and diligence to provide support and solve the problems we have been facing recently
    Our management extends its sincere thanks and appreciation to everyone who contributes with us to providing distinguished services to customers

    Yes, Recommended
  14. I’ve worked with support from many different hosting companies over the years. Liquid Web stands out at the top for going above and beyond to help troubleshoot and resolve any problems you may have from PHP, to Security Threats, Patches, Backups, and More.

    Yes, Recommended
  15. The Partner Program Team, specifically Alec and Ben S had been
    fantastic. They helped me through
    understanding and setting up everything. Servers too are superfast.
    I would recommend Liquidweb and
    is one of the best with whom i loved
    to move further. Great service..!!

    Yes, Recommended
  16. Tech Support Rockstars. When webforms sent via the WPmail feature on my host server weren’t getting to their Gmail destination because of Google’s new DKIM policies, a hero named Ryan went to work. In addition to his own expertise, he tapped that of his team and together they went above and beyond to solve the problem with patience and professionalism. Thank you Ryan and team!

    Yes, Recommended
  17. Liquid Web is one of the few tech companies that put customers first. Their support is top notch. I can always get a tech knowledgeable in my stack that is fast and friendly, day or night. I do other hosting with Azure, and the difference in approach to support is so great as to leave me, well, impressed by LiquidWeb–They navigate their process so you dont have to.

    Yes, Recommended
  18. We use Liquid-Web for web hosting services and support. They provide managed web servers (both physical or virtual) and expert support thereof. This allows our organization and department to focus on core services and trust Liquid-Web with day to day management and reliability of the hosting systems on which we work. Overall our experience with them is great.

    Yes, Recommended
  19. Technical support is great!
    I talked to Miles and Rob and got my HTTPS and WSS set up in about 20 minutes.

    Bluehost took 2 days and never completed the task.
    A2 Hosting took days to respond to a ticket and never completed the task.
    DailyRazor responded slowly and it took several attempts and only completed HTTPS.

    I would rank Liquid Web in the top 3 of web hosting providers.

    Yes, Recommended
  20. I have called support a few times since I’m a bit new to using Plesk and I can honestly say Liquidweb has, hands down, the best customer support that I have ever encountered! Every support person I have spoken to has been very knowledgeable and more than happy to help me.

    Yes, Recommended
  21. More than once I have created a tech support ticket with some degree of urgency only to have it remain “open” for up to 10 hours. All I got from the Chat “human” response was “sorry, I’ll escalate your ticket.” There is NO EXCUSE for this kind of poor service. I lost customers because they couldn’t install an SSL certificate two years in a row. I’m about to lose another one because it has taken 12 hours to find out why a customer’s site takes more than 45 seconds to load.

    No, Not Recommended
  22. Here it is the morning of New Year’s day and I am having a problem with my Liquid Web server. Within a minute or so of opening a support ticket Devin F from Liquid Web emailed me. Now I have to say claiming that your customer service is excellent is one thing but proving it on a daily (national holiday) basis is another. Stellar support from Liquid Web again. Thank you Devin F.

    Yes, Recommended
  23. Stan is ALWAYS the BEST agent I’ve ever dealt with — at any hosting service over the past 20+ years. You should have trainees shadow him to learn how to do it right. This is based on numerous interactions with him over many months on various issues — He ALWAYS takes great care to get things done properly. He is friendly and very professional.

    Yes, Recommended
  24. Very quick and helpful response. Everything we needed to know was answered and taken care of efficiently and professionally.

    Yes, Recommended
  25. Been hosting with Liquid web for years. Did not start with them, I was with Wiredtree. LW bought them out. Support used to be stellar and top notch, but then something happened, read some other outfit bought LW. Now support is outsourced overseas with heavy accented people on poor quality VoIP. Seriously does not rate the higher premium they are charging. I usually do not have to call upon their support much, but I am in the middle of migration which has been really slow and unresponsive. It took about 23 phone calls before I could get someone who wasn’t heavily accented and shoddy voip (crackling, noisy, feedback, echo). Not at all impressed and quite POed. My time IS VALUABLE. That said, have to agree with another reviewer here about their billing practices especially towards the end of a prepaid package, that’s another sore spot. THEY WILL BILL YOU ERRONIOUSLY AND OVER PRICED & for things not authorized. Had I known how far the new owners have diminished a valuable part (customer service) I would have went elsewhere for probably half the price. I sure miss Wiredtree and the old Liquidweb.

    Pay a lot more for less!!

    Since I wrote the initial review, I got hit with another overbloated invoice. I have yet to talk to an American on all phone service requests. I do not take kindly to the support folks using common English names when I know that is not their real names as they are speaking in broken/accented English. It is deceptive to me as much as their billing is. I despise this hosting provider now. I doubt the authenticity of many latest reviews on this site. I too can pay for 5 star stellar reviews too if I choose to be dishonest.

    Noticed: Reply from Liquid Web Inc.
    Hi there – we have sent a PM requesting more info so I can research and try to get this resolved for you. Your reply will help expedite this. Thanks!

    Ummm… we don’t do PMs on here

    No, Not Recommended
  26. The tech people at LiquidWeb are always very helpful. As a novice to development, they’re very patient with me when I ask questions, even when I’ve asked them before. Thank you!

    Yes, Recommended
  27. Immediate response from a knowledgeable person. The problem was diagnosed within minutes, leading to a requirement for me to take some actions. Once I completed those steps, the Liquid Web support person successfully finished their part. Everything resolved quickly. Thank you!

    Yes, Recommended
  28. The only thing that matters to me is support. This company pitches 100% U.S. based support. I have called support at least 7 times. NOT ONCE did I get someone in the U.S. NOT ONCE!

    If you’re willing to suffer with the mind-numbing experience of offshore tech support, you might as well hire another hosting company and save the premium that these people charge for supposedly offering a superior experience.

    No, Not Recommended
  29. I needed help setting up a new account with a complex forwarding and email scheme. LiquidWeb responded promptly to a ticket, had good suggestions, and followed up until everything was working properly.

    Yes, Recommended
  30. It’s the little things, like adjusting backups, fixing spf and dns issues, or any of a thousand things that can happen. I have support without having to hire a full-time, or even part-time IT person.

    Yes, Recommended
  31. Your tech rep Oscar Donovan crushed it! We had our site not loading SSL on the homepage but all the other pages, SSL worked. Oscar, jumped into A/B testing and looking into the code, within minutes suggested we look at removing or replacing the video on our website header. He said at times the video source or video name itself can cause a rejection for SSL security. So while on the call I turned off the video, refreshed and BAM the site loaded with SSL. Not too many ppl would look that deep, know what to look for and nail the issue right out of the gate, Give this kid a raise and promotion, he will be a top tech for your company!!! A+

    We have since changed the video name and everything works – thanks Oscar!

    Yes, Recommended
  32. Throughout the order, installation, and configuration process the entire Liquid Web Team has been outstanding. I’d like to give special recognition to Chris Cunningham, Dominic Nixon, and Marsh (on the Windows support side), who assisted with ticket#15456066. It has been an exceptional onboarding experience and the support from Marsha in assisting with a Site to Site VPN configuration was exceedingly rare. I’ve dealt with a lot of vendors and a lot of teams over the years as an IT manager, this is one of the best run customer support companies I have dealt with. So, thanks to all of you and if you ever need a referral or someone to relay their experience to a potential customer, I am more than happy to help.

    Yes, Recommended
  33. I feel like when something is down, I will know, which means that it can be fixed if needed. And, if there’s something that could be better, they will suggest it. Although I can “talk the talk” a bit about the tech stuff that LiquidWeb does, I definitely can’t “walk the walk” and I feel like they make it about as easy as it can be for me to run my business without being a techy person.

    Yes, Recommended
  34. No matter which hosting company you take, you always, at one time of another, need to contact support to get some help because of issues (either email, server being down, etc.). The difference with Liquid Web is that you actually get the help from someone anytime (day or night) and that they work with you to fix the issues quickly and effectively. I really recommend them!

    Yes, Recommended
  35. Tech Support was tremendous on my call in today.
    I appreciate how they met me right where I am, which is not very knowledgeable. Then they step me through my questions with a kind approach, until everything is answered in an excellent manner.
    My tech support person was Greg Grover, and am very thankful to work with him.

    Yes, Recommended
  36. LW delivers what he promises. And that is not usual these days. I have been a customer for years and they have never disappointed me.

    Yes, Recommended
  37. I like the fact that it seems that most of the customer service reps with whom I’ve interacted are native speakers of English. Also, have I told you how much I love the fact that I can actually call you guys on the phone? (The chat feature is a little less than satisfactory, which is why I gave you four stars instead of five.)

    Yes, Recommended
  38. I don’t call support often but when I do and get Cole I know I’m in good hands and he will figure out a solution. He is knowledgeable, forthcoming, and treats us respectfully – I can’t ask for more than that.

    Yes, Recommended
  39. This is my 5th year with LiquidWeb. Support has been excellent. Timely and my concerns are addressed every time.

    I have one of their Managed VPS Web Hosting Plans.

    I would not hesitate to recommend LiquidWeb.com to others.

    Yes, Recommended

Are You an Existing LiquidWeb User?

Share your thoughts and help our readers to make better decision with LiquidWeb!

Click here to submit your review